the honest agent - entertainment agency

Here you'll find exactly the right live entertainment for your event -
and everyone gets a fair and honest deal

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   The Process

These are the steps we would normally go through, from our first contact with you till after your event. 
 

Our first contact	Your initial inquiry may have been by phone or email. At this stage we need as much relevant information as possible about your event, to help us work out the right performers for the right price. We will need to know things like your contact details, date and times you would like live entertainment, type of event, venue, etc. Our online Inquiry form is a good place to start.
Free consultation	The more information we have, the better we can tailor our recommendations to your particular needs and your budget. After we receive the initial information, we may contact you by phone, or email to discuss your requirements in more detail.
Options	Now that we know what you require, we will source just the right entertainment from our extensive database. We then send you an email with links to different pages on our website of performers that would be most suitable for your particular situation. Each page contains photos, info, sound and/or video clips and a sample song list for your perusal.
Proposal	After you've made your initial choice(s), we will contact the performers and check their availability for your date(s). This normally takes not more than 24 hours, after which we will be able to send you a proposal and quote by email or letter.
Quote	Although we will always do our best to give you a fair price, our fees are not set in concrete. We are open to negotiation and will negotiate on your behalf to get the best for the best rates. Our quote will be an all inclusive fee, with no hidden costs.  Extras such as PA, lights, MC, travel, accommodation, etc. will be clearly stated and included in the total fee.  The commission for the honest agent will be a fixed 20% for the first contract and 15% thereafter.
Booking	After we've agreed on the performers, fees and conditions, we will invite you to make a booking. If you do, we will reserve the date(s) for you. To secure your booking we would need a signed contract and a deposit.
Contract	We will send you two copies of a contract, a 'job brief' of which a copy goes to the performers and an invoice.  All the specific conditions that we have agreed on will be covered in this contract and attached job brief. One copy of the contract needs to be signed and returned in the supplied self addressed envelope. The other copy is yours to keep. Some details may need to be added or amended later, such as: special song requests, liaison with the events/venue coordinator (we will normally check out the venue for loading/unloading, band space, etc.), running sheet, name of the MC, etc.
Deposit	A deposit of 20% is required to secure the booking. This is due at the signing of the contract, unless otherwise agreed. You will receive a receipt as soon as you've paid. Payment can be made by cash, cheque, or money order made out to: the honest agent. You could also use direct debit into our bank account with mention of our invoice number.
Final payment	The fee for the band and the conditions of payment are set out in the contract.  In general, payment is due (less the deposit you've already paid) not later then two weeks before the day of the performance, unless other arrangements have been agreed upon.
Money back guarantee	Within 24 hours after the event we will contact you by phone or email. We will be checking with you or your representative if the live entertainment was to your satisfaction, and was conducted as laid out in our contract. If by any chance you feel the entertainment did not meet the terms of the contract, we invite you to let us know in writing why you were not satisfied. We will then investigate thoroughly and refund all or part of the fee, depending on the circumstances of the individual case.  That is our guarantee.